You are here: Home > Support & Knowledge Base > iDVR Support

Technical Support: iDVR CCTV and HD Surveillance DVRs

This page contains technical support and setup information for iDVR CCTV and HD surveillance DVRs. This includes support for the following iDVR models: iDVR-E4, iDVR-E8, iDVR-E16, and iDVR-RT16. The original iDVR-E models were analog CCTV only, however the latest iDVR-E models are hybrid and can be used with both analog CCTV and HD CCTV cameras (AHD technology). The iDVR-RT16 is our original D1 real time DVR.

The original iDVR-E and iDVR-RT16 DVRs have a slightly different user interface than the latest iDVR-E hybrids and the generation just before the hybrids were released. This page contains support information for the legacy and current iDVR-E and iDVR-RT16 model DVRs.

iDVR AHD CCTV D1 Surveillance DVRs

The easiest way for customers to tell which iDVR they have is to compare the case of your DVR and to the images above. However, please note, the original iDVR-E and analog only DVR model just before the HD hybrids were released look the same (silver case above). So, to verify which support articles you should use, click the menu button on your DVR and enter your login password. Verify which screen you see when you first login to the DVR and compare it to the below images.

CCTV DVR Main Menu

If the first screen that you see on your DVR looks like the image on the left, you have an original iDVR-E. If it looks like the one on the right, you have the latest user interface. Please note, that on the latest interface, when you select the setup icon in the middle of the screen, the following screen is the same as the image on the left. So, you must verify what is the first screen when you login.


DVR Viewer & Client Applications

Some of the client applications work on all iDVR models (new and legacy). For example, users can use the same iOS and Android apps to access all iDVR-E and iDVR-RT16 models.
Dynamic DNS Setup (DDNS) Dynamic DNS Setup (Old and New Style)
Dynamic DNS Setup (DDNS)
Dynamic DNS Setup (DDNS)
EMS E-Map Setup iDVR-E Harddrive Format Instructions
EMS E-Map Setup
iDVR-E Email Alert Setup
Network Setup / Port Forwarding Password Reset Instructions
Network Setup / Port Forwarding
Password Reset Instructions
PTZ Camera Setup Recording Setup
PTZ Camera Setup
Recording Setup
Remote Access (EMS) Remote Access (IE)
Remote Access Enterprise Management Software
Remote Access (IE)
Remote Access Android Remote Access Client Software (CMS)
Remote Access Android
Remote Access Client Software (CMS)
Remote Access iPhone / iPad App Remote Access Mac
Remote Access iPhone / iPad App
Remote Access Mac
Remote Playback (EMS) Remote Playback (Mac)
Remote Playback Enterprise Management Software
Remote Playback (Mac)
Remote Playback (Windows) View CCTV Cameras from Multiple DVRs and Locations
Remote Playback (Windows)
Surveillance DVR External DVD Backup
Android Security Camera App iPhone Security Camera App
MobileCMS is the Android security camera app used to access iDVR-E security camera DVRs.
MobileCMS is the iPhone security camera app used to access iDVR-E video surveillance DVRs.
Mac DVR Software Video Playback & Export Mac Security Camera Software
Learn how to search, playback and export video surveillance footage using the Mac DVR software for iDVR-E CCTV DVRs.
MobileCMS is the iPhone security camera app used to access iDVR-E video surveillance DVRs.
Mac Surveillance Software Playback Video from File Export Video File Backup & Playback (Windows Software)
Learn how to search, playback and export video surveillance footage using the Mac DVR software for iDVR-E CCTV DVRs.
Learn how to search, playback and backup video surveillance footage using the Windows EMS2 DVR software for iDVR-E CCTV DVRs.
Do you have questions about the iDVR or need to open a support request? Please submit your questions and requests here.

iDVR Mobile Technical Support App

Did you know that the instructions, articles, and videos on this page are available in CCTV Camera Pros mobile app? Customers find this handy to have when they are configuring a DVR on-site and want to research solutions on the go. Please use the below links to download for free.


Product & Software Manuals


DVR Viewer Software for Mac & Windows


iOS and Android Mobile App Download

MobileCMS iDVR DVR Viewer App

iDVR MobileCMS

The MobileCMS app is built for our iDVR-E4, iDVR-E8, iDVR-E16 and iDVR-RT16 DVR products. The iDVR MobileCMS app allows users to view security cameras live. A paid version also enables remote search and playback of video that has been recorded to their iDVR.

Download the iPhone app | Download the iPad App | Download the Android App


MobileCMS PRO iDVR DVR Viewer App

iDVR MobileCMS PRO

The MobileCMS PRO is an upgraded paid version of the app that supports unlimited iDVR-E and iDVR-RT16 models. It also supports search and playback of recorded surveillance video. Like the free version, this app ONLY works with iDVR-E and iDVR-RT16 model recorders from CCTV Camera Pros.

Download the PRO iPhone app | Download the PRO iPad App | Download the PRO Android App



Ask Questions / Request Support

Please use this discussion area to ask any questions that you have or open up a support request with our team.


iDVR-E and iDVR-RT series surveillance DVRs are exclusively manufactured for CCTV Camera Pros. CCTV Camera Pros strives to provide the best technical support possible for our customers. Please use the resources on this page for help with your iDVR. If something is missing or you need additional help, please let us know.