Returns and Warranty Policies
TWO (2) Year Product Warranty Policy
Your CCTV Camera Pros product is warranted against all defects in material and workmanship for two (2) year from the date of purchase unless specifically noted below. Should your product prove defective within two (2) year, return it to CCTV Camera Pros for repair or replacement with an approved RMA number. CCTV Camera Pros has the sole discretion for granting a new replacement or a certified refurbished product. The below RMA Return Policy must be followed in order to request repair or replacement of a defective product. PC DVRs are only warranted for one year.
NOTE: Product warranties does not cover any damage due to storm, electrical surges or Acts of God.
RMA Return Policy
1. CCTV Camera Pros offers a 100% money back guarantee (minus any shipping and handling) for any reason within 20 days from the day your product(s) are received.
a. To qualify for a refund:
i. All products must be in brand new condition.
ii. All product boxes must be in new condition with all packing materials.
iii. All product accessories must be included and in new condition to be eligible for return.
iv. Return packages should be shipped using a track-able shipping method with insurance coverage for the value of the returned merchandise.
b. Disqualifying refund factors:
i. Opened cables are not returnable.
ii. Cameras that have been mounted are not returnable.
iii. Custom built PC based DVRs that are past 20 days old are also not returnable. 1 Year Warranty applies
iv. Writing on or damaging the product boxes. Only the shipping box should be labeled.
v. Using the product boxes as shipping boxes (CCTV Camera Pros always ships products inside of shipping boxes and not the product boxes themselves).
1. After twenty (20) days, CCTV Camera Pros does not offer refunds. All products will be warranted for a period of one (1) year unless otherwise noted above (see “20 day” warranty products) and will be replaced or repaired if found to have any defects.
2. The following product lines must be returned to their manufacturer addresses for repair or replacement:
1. Any returned products (including the product boxes) must be in like new condition to warrant any money back guarantee.
2. Returned merchandise will NOT be accepted without a prior approval by CCTV Camera Pros and the issuance of an RMA (Return Merchandise Authorization) number.
- Packages arriving will be refused unless an RMA number has been issued and is shown on the outside of each shipping package.
- Customers should write the RMA # on the shipping label of all return boxes.
1. Once received, CCTV Camera Pros will inspect any returned products in order to validate whether a product is eligible for a credit or replacement. A decision will be made within 10 business days of our shipping department receiving any returned product. In cases where a product has been returned and has missing or damaged parts (for example: missing product manuals, cut wires) the RMA will be declined, and returned to the customer.
2. Credits and refunds will be issued within 5 days after a decision has been made to validate whether a product is eligible for a refund, minus original shipping costs.
3. RMA#s are valid for 10 business days after they are issued by CCTV Camera Pros. Products must be received at our warehouse within 10 business days.
4. NVR Software is not returnable. This includes Geovision & NUUO software add-ons and IP NVR software licenses.
Requesting an RMA
Please use the form on the link below to request an RMA.
Click here to access our RMA Request Form
If you have any questions about the above policy please email our returns department at firstname.lastname@example.org.
Order Cancellation Policy
Please submit any order cancellation request via email to email@example.com, or call us at 888-849-2288. Email cancellations must contain the following: First name, last name, order number, telephone #, and email address.
Every effort will be made to accommodate the cancellation of your order, provided that your order has not already been shipped. If we are unable to stop shipment of your order, please follow the above RMA return policy to return any product(s).
Shipping Costs for Returns
The customer assumes the costs for shipping all returns back to CCTV Camera Pros. All replaced or repaired products are shipped UPS Ground to the USA only unless otherwise agreed to. Free shipping is only for products that are not returned.