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  3 of 3 people found the following review helpful:
 
5 of 5 A lot of features in Viewtron products May 29, 2024
Reviewer: Perry C from Norfolk, VA  
CCTV Camera Pros have an impressive line of NVRs and Cameras that integrate seamlessly. I have worked in IT for the past 20+ years and I like to tinker. I chose CCTV Camera Pros and their Viewtron line because I did not want a system that would be dependent on internet or cloud connectivity. This system is happy working standalone. That said, you can configure your network and NVR to allow remote login/management from the internet.

I have contacted their support several times for various things such as : "explain x,y,z feature", "how-do-I do or can I do something", "will this off-brand camera work", or "how can I reset my lost admin password?", "Is there a firmware upgrade". Their support staff are CCTV Camera Pros employees and everyone I have chatted with have been courteous and knowledgeable about their products. They've had the answers and walked me through whatever the issue was. I cannot ask for more! Their Viewtron cameras are well-built and awesome as well. They have a Viewtron for nearly every scene that you would want to surveil and have installed a variety of the different models. Currently I am running 10 cameras - (3) A4BZ, (3) A4D, (1) A8D Viewtron cameras and 3 off-brand POE IP cameras. The off-brand ONVIF compatible ones do not have the AI features of the viewtrons but many of the features of the NVR work with them including PTZ/Zoom/recording schedules etc. I can say that the off-brand ones are certainly not the same build quality or as feature rich as the Viewtron ones.

Overall, I am very pleased with the Viewtron NVR and Cameras, but I am delighted by the people that are a part of CCTV Camera Pros!

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  1 of 1 people found the following review helpful:
 
5 of 5 Super system and service! July 31, 2023
Reviewer: Bill H from Cordova, TN  
I have had my VT-LPR-S2 ANPR / LPR camera system about a month now and I want to compliment you and your team on such good phone support along with the excellent product.

I have owned 3-4 other brands and this one stands out far ahead of them all.
I had it up and tested in less then and hour, I managed the interface easily, and I like it’s features.
There is still a lot to learn from your videos and to test out but it worked right out of the box.

The few times I had to call for assistance your phone support got the job done.
I already, along with your LPR and vehicle recognition software have helped the police apprehend a burglary suspect in my sub division. I would say that the LPR camera captures 90% of the day time plates and the night time plates in about the 70% and above range.

With the Tennessee State tags being in white letters over blue, along with cars speeding or darken plates that is a very good job.

I was pleased that your LPR got a perfect day snapshot of the burglary suspects tags and truck info, that is what got him booked into our jail.

I am amazed at the dimly lit vehicles at night and then your camera still captures the plates, awesome.

Please keep in mind that I only estimated the percentage of captured plates but they should be close to the numbers.

I am conveying to my neighbors the importance of a high-end system as this to help keep all safe.

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  1 of 1 people found the following review helpful:
 
5 of 5 Larroc Self storage and AI cameras March 27, 2023
Reviewer: Larroc Self Storage from Henderson, NV  
I am very impressed with the outstanding customer service with cctv camera pros. James has been guiding me from the get go and after a 30 min engineering consultation, i made the purchase and he has been helping all along. He even helped me on a whole weekend on his own time.

Also, Mike reached out and answered some additional questions with prompt responses.

These guys are awesome and love the fact that they support the DIY community

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  1 of 1 people found the following review helpful:
 
5 of 5 Everything went as expected July 29, 2022
Reviewer: Scott S from White Springs, FL  
Everything went as expected, the equipment has performed very well. I would definitely order again should I need additional products.

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  1 of 1 people found the following review helpful:
 
5 of 5 AMAZING AI CAMERA & LPR CAMERA! June 23, 2022
Reviewer: Crystal L from Wellsville, OH  
Having issues with trespasser(s) on property and needed cameras to capture the license plate numbers as well as very detailed info in regard to car(s). Purchased the AI Security Camera and LPR Camera...they are both amazing, but the detail of the LPR Camera is outstanding!!! Technical support is also outstanding! Each and every question is answered promptly. Camera system is so very easy to set up...does not require a degree in technology!! Thank you CCTV Camera Pros for all you have done to help us protect our property!

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  1 of 1 people found the following review helpful:
 
5 of 5 Everything worked May 18, 2022
Reviewer: Jacob M from Jamestown, ND  
I have only had our system installed for a week but everything is working so far. The large number of instructional videos available helped with setup. The only problem I had was setting up the port forwarding and mac app setup. I think the videos here could be updated.

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  1 of 1 people found the following review helpful:
 
5 of 5 Excellent System and great customer service March 12, 2022
Reviewer: Fuad S from Orinda, CA  
We have recently ordered a CCTV system from Camera Pros after a thorough search for the best system for our new rooftop bar in Oakland. Setting up the system was a breeze and we love it! Mike Haldas from CCTV followed up to check on us and see if we needed anything but there was nothing difficult with the setup. We are working on two more projects and we will definitely order more systems from Mike.

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  1 of 1 people found the following review helpful:
 
5 of 5 Great product with exceptional support! February 6, 2022
Reviewer: JamesF from Carson City, NV  
I have had only a couple of issues that were answered immediately after contacting support. James had an excellent attitude even though I had only a couple of hours of experience with the product. All of my questions were answered after a minimum of background questions. After all of my questions were answered he made abundantly clear if I had ANY more questions I was to call back any time. I am confident that if I have any questions they will be answered in a timely manner. I was even provided a phone number to call on the weekend. I call that "over and above service". Thanks for your help!

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  1 of 1 people found the following review helpful:
 
5 of 5 Great Customer Service and Product October 19, 2021
Reviewer: Steve F from West Palm Beach, Florida  
I am a facilities manager and have been using CCTV Camera Pros for a couple years now. It all started a couple of years ago when I found you guys on the internet, and bought a 16 channel DVR  from a guy named Chris Haldas (related I’m guessing).

As a facilities manager, I deal with a ton of vendors/contractors. I can say without hesitation that every single experience I have had with CCTV Camera Pros, whether it be a purchase or tech support, the experience has been high speed.

In the age of “no customer service”, you guys still get it.

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  1 of 1 people found the following review helpful:
 
5 of 5 Kudos! August 3, 2021
Reviewer: RonaldF from Ellijay, GA  
Just a quick note to tell you how pleased I am with my system, and with the support I’ve received in my several phone calls with Zach in your tech support department.

I’m blown away with the capability of the system.  I still have a few false AI alarm events (mostly spiders who seem to love to build webs in front of the IR), but beyond comparison to the motion sensing of my old system. I’m extremely pleased with my purchase, and especially so with the tech support I’ve received each time I’ve called with a question. Customer service and product quality on this level is almost non-existent in our economy today.

Your products and your support staff are second to none.  Keep up the fantastic work!

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